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  • UX Consultant currently based in Maryland

  • Projects

    A selection of projects I've worked on:

    Enhancing E-Commerce Navigation - Office Furniture Category Optimization

    Office Depot - Sr. UX E-Commerce Analyst

    Enhancing Employee Onboarding - Wealth Management Tools

    Northwestern Mutual - Sr. UX Researcher

    Automating Onboarding and Knowledge Management - SaaS Product Enhancements

    Nava PBC - Lead UX Researcher/Designer

    Optimizing Onboarding Processes - Financial Services Platform (Coming Soon)

    Ernst & Young (EY) - UX Research Manager

    Training Platform Accessibility - SaaS Product Enhancements (Coming Soon)

    International Monetary Fund (IMF) – User Experience Lead

    Enterprise Logistics Experience Research - Product Optimization (Coming Soon)

    UPS – Lead UX Researcher

  • What I Do

    Hi, I'm Janelle! :)

    I'm a Digital Transformation Consultant specializing in user experience, product strategy, accessibility, and AI-enabled process improvement. For more than a decade, I've partnered with organizations including UPS, the International Monetary Fund (IMF), Ernst & Young (EY), Northwestern Mutual, and Office Depot to modernize digital products, optimize business processes, and help teams deliver better customer and employee experiences.

    My work sits at the intersection of business strategy, technology, and human-centered design. I help organizations identify opportunities for transformation, uncover user and operational insights through research, streamline workflows, improve accessibility, and guide product decisions that drive measurable business outcomes.

    Based in Maryland, I collaborate with cross-functional teams to solve complex enterprise challenges while continuing to expand my expertise in artificial intelligence, Lean Six Sigma, accessibility, and enterprise collaboration technologies. My goal is simple: help organizations work smarter, innovate faster, and create digital experiences people actually enjoy using.

    Industries I've worked in:

    Logistics • Financial Services • Government • Healthcare • Technology • Retail • E-commerce • Banking • Nonprofit

  • About me

    Please request my updated resume for more details

  • Reach Out

    Drop me a line so we can collaborate!

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